That was a favorite saying of my Dad’s and I’m pretty sure he was overseeing the last few days from heaven 🙂 You never want a breakdown to occur, especially one that requires your unit being towed, but our breakdown could not have gone better!
To start with we were only two miles from Missoula and we had cell phone service, which had been hit and miss all day. As we went to bed on Monday night we both commented on how calm we were throughout the event … and we didn’t even get mad at each other.
On reflection Good Sam Roadside Assistance did everything they could, they kept in touch with us throughout the process and the only reason for the delay was the trouble they were having finding the right company to help us, and they definitely sent the right company.
Iron Horse Towing, along with hubby and JW of Timberline Truck and Trailer, worked hard to get our truck and Maxx safely on the flat bed and safely off again once back at the shop.
Timberline Truck and Trailer went above and beyond … JW walked down the busy interstate and retrieved our triangles, drove us to the shop (by the time we arrived it was closed for the day) and entertained us with great conversation while we were waiting for the tow truck to arrive, got Maxx set up with power, and then gave us his private cell phone number in case we had any problems during the night! And it turns out Timberline is a Forest River dealer which makes it easy for them to get parts for Maxx and deal with our warranty … thanks Good Sam for finding Timberline for us 🙂
Yesterday they had Maxx in the shop even before the axle arrived, even though they were very busy with other jobs, and had us on our way shortly after 3:00 p.m.. While Maxx was being worked on we headed to Costco, JW reminded us that we would be unable to access Maxx while he was in the shop but we were welcome to put stuff in their fridge or freezer until Maxx was done … these guys are at the top of customer service!
Hubby was even able to straighten up our bodywork damage while they were waiting for the parts to fix Maxx. Somewhere along our travels the damaged bodywork will be fixed under this warranty claim.
While sitting at the side of the highway on Monday I called our youngest son who manages a Penske Trucking office and he told me that everything should be covered under our warranty. So hubby called our extended warranty company and they were able to give Timberline Truck and Trailer the work order number while we were sitting on the side of the highway … the only cost to us is our $50.00 deductible!
Yes we definitely had help from above 🙂
So now we are waking up in Butte, MT and are only one day behind, which is no big deal because we had some time to kill before we need to be in Albuquerque, NM for the Balloon Festival in October.
Until next time …